Terms & Conditions

Last updated: 12/10/2026

Introduction

These Terms and Conditions explain the terms under which you may access and use our website and services.

Legacy Letter Life provides a service that enables individuals to create, preserve and share meaningful messages, letters, memories, photographs, voice recordings and videos for the people who matter to them.

By accessing our website, creating an account or purchasing a service, you agree to these Terms and Conditions. Please read them carefully before using our services.

If you do not agree with these Terms and Conditions, please do not use our services.

1. About Legacy Letter Life

Legacy Letter Life is operated by:

Company name:	LegacyLetterLife Limited
Company reg no:	17282056
Business address:	83 Watts Road, Portsmouth PO1 4PS
Email address:	info@legacyletterlife.co.uk
Website:	https://legacyletterlife.co.uk

In these Terms and Conditions, “we”, “us” and “our” refer to Legacy Letter Life and the legal entity operating the service. “You” and “your” refer to any individual accessing or using our website or services.

2. Our Services

Legacy Letter Life allows customers to create personal messages and keepsakes intended to preserve memories, express feelings, share life lessons and communicate meaningful words to loved ones.

Depending on the package purchased and the features available, our services may include:

Creating and storing digital letters and personal messages.
Uploading photographs and other personal content.
Creating voice recordings or video messages.
Personalising letters and digital keepsakes.
Requesting printed letters or other physical products where offered.
Selecting intended recipients for messages.
Arranging delivery or release of messages where the relevant feature is available and has been agreed.

The features available to you will depend on the package selected and the information provided at the time of purchase.

We may introduce new features or update existing services to improve our platform. We will communicate material changes where required by law or where they significantly affect a service you have purchased.

3. Eligibility & Accounts

You must be at least 18 years old to create an account or purchase services unless we expressly provide otherwise.

You agree to provide accurate, complete and up-to-date information when registering and using our services.

You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account, except where unauthorised activity results from circumstances for which we are responsible.

You must notify us promptly if you believe your account has been accessed without your permission.

We reserve the right to suspend or restrict an account where we reasonably believe there has been fraud, misuse, unlawful activity or a serious breach of these Terms and Conditions.

4. Packages & Purchases

Legacy Letter Life may offer different packages, including Standard, Premium and Exclusive, as well as additional features or subscription plans.

The price, features, delivery method and any applicable limitations will be displayed before you complete your purchase.

Some features may be available only as paid add-ons or within selected packages. We are not obliged to provide features that are not included in the package you purchased.

You should review your order carefully before confirming payment. Your order confirmation will set out the service or package purchased and the amount charged.

Any promotional offers, discounts or introductory prices will be subject to the conditions displayed when the offer is made.

5. Payments

Payments must be made using the payment methods made available on our website.

Where a payment is required in advance, we will begin providing the relevant service in accordance with the description and terms of your purchase.

You authorise the applicable payment provider to process payments for your order or subscription.

We will not knowingly charge you for optional services that you have not agreed to purchase.

If a payment fails, we may contact you to arrange payment or temporarily restrict access to paid features, where permitted by law.

Any applicable taxes, delivery charges or additional fees will be disclosed before you complete your purchase.

6. Subscriptions & Recurring Payments

If subscription services are offered, the subscription price, billing frequency, included features, renewal arrangements and cancellation procedure will be explained before you subscribe.

Unless otherwise stated, subscriptions will renew automatically at the disclosed intervals until cancelled.

You may cancel your subscription using the cancellation method provided through your account or by contacting us at legacyletterlife@hotmail.com

Cancellation will take effect in accordance with the subscription terms shown at the time of purchase. Where appropriate, your access to paid features may continue until the end of the paid billing period.

Cancellation of a subscription does not automatically mean that all previously created letters, recordings or other content will be retained indefinitely. Content storage and deletion are governed by our published retention arrangements and Privacy Policy.

Any unused subscription credits, refunds and access to content following cancellation will be handled in accordance with the terms disclosed when you purchased the subscription and applicable consumer law.

7. Cancellation & Refunds

We want our customers to feel confident when using Legacy Letter Life .

Your statutory rights are not affected by these Terms and Conditions.

Where you purchase services online, you may have a legal right to cancel within the applicable cooling-off period. The applicable rules can differ depending on whether you purchase a service, digital content or a physical product.

If you request that a service begins during a cancellation period, we will obtain any consent or acknowledgement required by law. Where the law permits a cancellation right to be lost or a proportionate amount to be charged, we will explain the applicable conditions before you proceed.

We will not use a blanket “no refunds” policy to exclude rights that consumers have under applicable law.

If you wish to cancel an order or request a refund, contact [Insert customer support email], providing your order reference and details of your request.

We will review cancellation and refund requests in accordance with the terms of your purchase and applicable law.

8. Creating & Uploading Content

You are responsible for all letters, messages, photographs, videos, audio recordings and other material that you create, upload or submit through our services.

You confirm that:

You own the content or have the necessary permission and rights to use it.
You have the necessary permissions to upload or share photographs, recordings or other material featuring other people.
Your content does not knowingly infringe another person’s copyright, privacy, confidentiality or other legal rights.
Your content is not unlawful, threatening, abusive, defamatory, fraudulent or otherwise prohibited by law.
You will not use our platform to harass, threaten, exploit or harm another person.

You must not upload content that contains malicious software or attempts to compromise our website, systems or other users.

We may restrict access to or remove content where we reasonably believe it breaches these Terms and Conditions or the law.

9. Ownership & Use of Your Content

You retain ownership of the original content you create and upload, subject to any third-party rights.

By submitting content to Legacy Letter Life, you grant us permission to host, store, reproduce, format, process and transmit that content only as reasonably necessary to provide the services you have requested, operate the platform, provide customer support and meet our legal obligations.

Where third-party service providers are required to deliver our services, they may process content on our behalf subject to appropriate arrangements and safeguards.

We will not sell your private letters, voice recordings, photographs or videos to third parties or use them for public marketing without an appropriate lawful basis and, where required, your separate permission.

We will not claim ownership of your personal messages merely because you use our platform.

10. Privacy & Confidentiality

We understand that the content shared through Legacy Letter Life may be deeply personal and emotionally significant.

We will handle personal information in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy will explain what information we collect, why we collect it, how it is used, who it may be shared with, how long it is retained and what rights individuals may have in relation to their information.

We will take appropriate technical and organisational measures to protect personal information and stored content.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise that unauthorised access or technical incidents will never occur.

Customers should avoid sharing information that is not necessary for the service they are using.

11. Intended Recipients & Message Delivery

Where a service allows you to nominate recipients or arrange the delivery of messages, you are responsible for providing accurate recipient details and any instructions required for delivery.

You should ensure that the person you nominate is correctly identified and that the contact details you provide are current.

Where relevant, you should inform intended recipients about any arrangements they may need to follow to access a message.

We will make reasonable efforts to deliver messages in accordance with the features and arrangements offered by the service you purchased.

However, delivery may be affected by incorrect contact details, technical failures, email filtering, changes in recipient access or circumstances beyond our reasonable control.

Unless expressly agreed otherwise in writing, we do not guarantee delivery at an exact time or that a nominated recipient will open, read, watch, listen to or respond to a message.

Where a service involves releasing messages following a future date or an event, the applicable process, verification requirements and limitations will be explained before you purchase that service.

12. Messages Intended for Delivery After Death or Incapacity

If you use a feature intended to preserve or release messages after your death or incapacity, you acknowledge that delivery may depend on the information, instructions, verification procedures and technology available at the relevant time.

You are responsible for keeping your account information, recipient details and delivery instructions up to date.

We may need to verify a reported death, identity or other triggering event before releasing a message. The verification process and the documents required will depend on the service offered.

We cannot guarantee that a message will be delivered following a particular event unless the relevant service expressly provides that guarantee.

We will handle requests and personal information in accordance with our Privacy Policy, applicable law and the arrangements agreed with you.

You should not use the service as a substitute for a legally valid will, formal estate-planning document, power of attorney or other legal instrument.

13. Storage, Retention & Deletion of Content

We will explain our content-storage arrangements, including any applicable storage period, renewal requirement, subscription dependency or deletion procedure.

Content will not be described as being stored permanently or indefinitely unless that commitment is supported by our actual service arrangements.

Where a storage period applies, we will explain what happens when that period expires, including any available renewal, export or deletion options.

If you close your account or cancel a service, you may need to download or save copies of your content before the applicable deletion date.

We may retain certain information for as long as reasonably necessary to meet legal, accounting, security or dispute-resolution obligations.

Any personal data will be retained and deleted in accordance with our Privacy Policy and applicable data protection law.

14. Printed Products & Physical Deliveries

Where printed letters, keepsakes or other physical products are available, the product description will explain the relevant format, personalisation options, delivery method and applicable charges.

You are responsible for checking the spelling of names, recipient details, addresses and other information supplied for printing.

We will make reasonable efforts to produce and deliver items in accordance with the order confirmation.

Delivery estimates are not guaranteed unless expressly stated as guaranteed.

Nothing in this section limits your statutory rights if a product is faulty, not as described or otherwise fails to meet applicable legal requirements.

15. Website Availability & Technical Issues

We aim to keep our website and services available and functioning properly.

However, access may occasionally be interrupted by maintenance, software updates, security incidents, internet failures or technical problems.

We may temporarily suspend access where reasonably necessary to maintain security, protect users or repair the service.

We will take reasonable steps to minimise disruption and restore affected services where possible.

We will not exclude liability where we are legally responsible for a failure to provide a service with reasonable care and skill or for failing to meet another legal obligation.

16. Prohibited Use

You must not:

Use our website for unlawful purposes.
Attempt to access another customer’s account or private content without permission.
Interfere with the security or proper operation of our systems.
Upload malicious code or attempt to disrupt our services.
Impersonate another person or knowingly provide fraudulent information.
Use our platform to violate another person’s rights.

We may investigate suspected misuse and take reasonable steps, including restricting access, removing content or reporting suspected unlawful activity to the relevant authorities where appropriate.

17. Third-Party Services & Links

Our website may use third-party services, including payment processors, hosting providers, communication tools and other service providers.

We may also provide links to external websites for convenience.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for the independent operation of external websites, except to the extent that applicable law makes us responsible.

We will take reasonable steps to select service providers appropriate to the services we offer.

18. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot lawfully be excluded or limited.

We do not exclude or limit your statutory consumer rights, including your rights in relation to services performed without reasonable care and skill or digital content that fails to meet applicable legal standards.

Subject to the above, we are not responsible for losses arising from circumstances outside our reasonable control, your failure to provide accurate information, or your failure to keep your account details secure where we are not at fault.

We are not responsible for a recipient’s decision not to open, read, watch, listen to or respond to a message.

Where the law permits, we will not be liable for losses that are not reasonably foreseeable consequences of our breach of these Terms and Conditions.

Nothing in this section removes any rights or remedies available to you under applicable law.

19. Suspension & Termination

You may stop using our services at any time and may close your account using the available account settings or by contacting us.

We may suspend or terminate access where reasonably necessary because of a serious breach of these Terms and Conditions, suspected fraud, unlawful activity, a security risk or another legitimate reason.

Where appropriate and legally permissible, we will notify you of the reason for suspension or termination and give you an opportunity to resolve the issue.

If we discontinue a paid service, we will take reasonable steps to communicate the change and address affected customers in accordance with their contractual and statutory rights.

Where possible and appropriate, we will explain how you may retrieve or export stored content before it is deleted.

20. Changes to These Terms & Conditions

We may update these Terms and Conditions to reflect changes in our services, technology, business operations or legal obligations.

The updated version will be published on our website with a revised “Last updated” date.

Where a change materially affects an existing customer’s rights or obligations, we will provide appropriate notice and obtain consent where required by law.

Changes will not remove rights that customers have already acquired under applicable law.

21. Complaints & Customer Support

If you have a question, concern or complaint about Legacy Letter Life , please contact:

Name:	LegacyLetterLife Limited
Address:	83 Watts Road, Portsmouth PO1 4PS
Email:	info@legacyletterlife.co.uk

Please include your order reference, where applicable, and a description of the issue so that we can investigate it.

We will aim to acknowledge and resolve complaints within a reasonable period.

Nothing in this section prevents you from exercising any legal rights or seeking assistance from an appropriate consumer advice organisation.

22. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, unless another law must apply to protect a consumer.

If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory legal protections that apply where you live.

Any dispute will be dealt with by the courts with jurisdiction under the applicable law.

23. General Provisions

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If we do not immediately enforce a right under these Terms and Conditions, this does not mean that we have waived that right.

These Terms and Conditions, together with the applicable order details and any policies expressly incorporated into them, govern your use of our services.

Nothing in these Terms and Conditions is intended to deprive a consumer of rights that cannot lawfully be excluded.